slotmy Privacy Policy

1. Who We Are

slotmy ("slotmy", "we", "us", "our") operates the online gaming platform accessible at slotmy.win. slotmy is the data controller in respect of all personal data processed in connection with your account and your use of the platform. For the purposes of this Privacy Policy, "personal data" means any information that identifies or could reasonably be used to identify a natural person, directly or indirectly.

slotmy operates under international gaming authority licensing standards. Compliance with applicable data protection laws and our licensing obligations in respect of player data is a core regulatory requirement that slotmy takes seriously. If you have questions about how your data is handled, please contact us via the details in Section 14.

2. Personal Data We Collect

slotmy collects personal data through several means: directly from you when you register an account or use our services; automatically through your interaction with the platform; and, in limited circumstances, from third parties such as payment processors or identity verification services.

2.1 Data You Provide Directly

• Identity data: Full legal name, date of birth, gender, nationality, and government-issued identification number (MyKad number or passport number).
• Contact data: Email address, Malaysian mobile number, and residential address (including postcode and state).
• Financial data: Payment method details including Touch n Go eWallet account reference, Boost account reference, Maybank, CIMB, or Public Bank account details (as applicable). slotmy does not store full payment card numbers on its own servers.
• KYC documentation: Copies of identity documents and proof of address submitted for account verification purposes.
• Communications data: Records of your correspondence with slotmy support, including live chat transcripts and email exchanges.
• Responsible gaming data: Any self-exclusion requests, deposit limit preferences, or session limit settings you configure on your slotmy account.

2.2 Data Collected Automatically

• Technical data: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: Pages visited, games played, bet amounts, session durations, login timestamps, and navigation paths within the platform.
• Transaction data: Records of all deposits, withdrawals, wagers, wins, and bonus transactions on your slotmy account.
• Cookie data: Information stored via cookies and similar tracking technologies as described in Section 6.

3. How We Use Your Personal Data

slotmy uses your personal data for the following purposes:

4. Legal Basis for Processing

slotmy processes your personal data on the following legal bases:

• Performance of a contract: Processing necessary to provide you with the slotmy service, including account management, deposits, withdrawals, and game provision.
• Legal obligation: Processing required to comply with our international gaming authority licensing conditions, anti-money laundering obligations, and applicable regulatory requirements, including mandatory KYC verification and transaction record-keeping.
• Legitimate interests: Processing necessary for fraud prevention, platform security, abuse detection, and responsible gaming monitoring — where these interests are not overridden by your rights.
• Consent: Marketing communications, where you have opted in to receive such communications from slotmy. You may withdraw consent at any time as described in Section 12.

5. Data Sharing & Disclosure

slotmy does not sell your personal data. We share personal data only in the following circumstances and only to the extent necessary for each stated purpose:

5.1 Service Providers

slotmy engages third-party service providers to assist in operating the platform. These include payment processors (Touch n Go, Boost, and partner banks), identity verification providers, game software suppliers, cloud infrastructure providers, and customer support platforms. All service providers are contractually bound to process personal data only on slotmy's instructions and to maintain appropriate security standards.

5.2 Regulatory & Law Enforcement Authorities

slotmy will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, by our international gaming authority licensing conditions, or by a valid legal order. We will notify you of such disclosures where permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of slotmy's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to your data being subject to a different privacy policy.

5.4 No Sale of Data

slotmy does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

6. Cookies & Tracking Technologies

slotmy uses cookies and similar tracking technologies on the slotmy.win platform. Cookies are small data files stored on your device that help us provide a functional and personalised experience.

6.1 Types of Cookies Used

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your slotmy account and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Store your preferences such as language settings, preferred game categories, and responsible gaming configurations.
• Analytics cookies: Collect anonymised or pseudonymised data about how players interact with the platform, helping slotmy identify technical issues and improve the user experience.
• Marketing cookies: Used to deliver relevant promotional content based on your usage patterns — only where you have given explicit consent.

You may manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use core slotmy platform features.

7. Data Retention

slotmy retains your personal data for as long as your account is active and for a period following account closure as required by our licensing obligations and applicable law. The following retention periods apply:

• Account and identity data: Retained for a minimum of 5 years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years following the date of the transaction.
• KYC documentation: Retained for the duration of the account and for 5 years following closure.
• Support communications: Retained for 3 years following the resolution of the relevant matter.
• Marketing preferences: Retained until you withdraw consent or for 2 years from the date of your last interaction, whichever is earlier.

After the applicable retention period, personal data is securely deleted or anonymised in accordance with slotmy's data disposal procedures.

8. Data Security

slotmy implements a layered approach to data security designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slotmy platform.
• Encryption of sensitive data at rest, including financial data and identity documents, using industry-standard encryption algorithms.
• Role-based access controls ensuring that slotmy staff can only access personal data necessary for their specific job functions.
• Two-factor authentication available for all slotmy accounts and mandatory for staff accessing production systems.
• Regular penetration testing and security audits by independent security professionals.
• Automated monitoring for suspicious access patterns, with alerts and automatic lockouts upon detection of anomalous login activity.

While slotmy takes all reasonable steps to protect your data, no system can guarantee absolute security. You are responsible for maintaining the security of your slotmy login credentials. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, slotmy will notify you without undue delay.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of personal data that slotmy holds about you. To exercise any of these rights, contact slotmy at [email protected] with your full name, account username, and a description of your request. slotmy will respond within 30 calendar days.

• Right of access: You may request a copy of the personal data slotmy holds about you.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of erasure: You may request deletion of your personal data in certain circumstances, subject to legal retention obligations.
• Right to restrict processing: You may request that slotmy restrict the processing of your data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to slotmy.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

10. International Data Transfers

slotmy's primary servers are located in secure data centres in the Asia-Pacific region. In certain circumstances, personal data may be transferred to or processed by service providers located in other jurisdictions. Where such transfers occur, slotmy ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain the same level of protection applicable under our licensing jurisdiction's data protection requirements.

By using the slotmy platform, you acknowledge and consent to the transfer of your personal data as described in this section, where necessary for the provision of slotmy's services.

11. Children & Minors

The slotmy platform is strictly intended for persons aged 21 years and above. slotmy does not knowingly collect personal data from any person under the age of 21. If slotmy becomes aware that personal data has been collected from a person under 21, the relevant account will be immediately closed, all data will be deleted (subject to any mandatory regulatory retention obligations), and any balance will be handled in accordance with applicable licensing requirements.

If you are a parent or guardian and believe that a person under 21 in your care has registered a slotmy account, please contact us immediately at [email protected] so that we can take appropriate action.

12. Marketing Communications

With your explicit consent, slotmy may send you promotional communications about new games, bonus offers, and platform updates via email or SMS to your registered mobile number. Each marketing communication will include a clear and easy mechanism to opt out of future communications.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link in any slotmy marketing email.
• Updating your communication preferences from the Account Settings section of your slotmy dashboard after login.
• Contacting slotmy support at [email protected] and requesting removal from marketing lists.

Withdrawal of marketing consent will not affect your ability to use the slotmy platform or receive transactional communications (such as deposit confirmations and withdrawal notifications) that are necessary for the operation of your account.

13. Amendments to This Privacy Policy

slotmy reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, our licensing requirements, or our data processing practices. Material changes will be communicated to registered account holders via the email address on record at least 14 days before the effective date of the change. The current version of this Privacy Policy will always be available on this page with the "Last updated" date clearly displayed.

Your continued use of the slotmy platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you should cease using the platform and request account closure before the effective date.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a complaint about slotmy's data processing practices, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 via your slotmy account dashboard

slotmy will acknowledge privacy-related complaints within 48 hours and aim to resolve them within 30 calendar days. If you remain unsatisfied with slotmy's response, you may escalate your complaint to the relevant data protection supervisory authority in your jurisdiction or to our licensing authority's player protection division.