slotmy Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and slotmy ("slotmy", "the Platform", "we", "us", "our"), governing your access to and use of the website at slotmy.win and all related services, games, and products made available by slotmy.

By completing the account registration process, accessing the slotmy platform, or placing any wager or bet through slotmy, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated by reference into these Terms.

2. Eligibility

Access to and use of the slotmy platform is subject to the following eligibility requirements, all of which must be satisfied at all times:

• You must be at least 21 years of age at the time of registration and at all times during your use of the platform. slotmy strictly enforces the 21+ age requirement. Underage gambling is illegal and will result in immediate account closure and forfeiture of any balances.
• You must be a natural person and not a corporation, partnership, or other legal entity.
• You must not be accessing the platform from a jurisdiction where online gambling is prohibited by applicable law. It is your sole responsibility to ascertain whether your use of the platform is lawful in your jurisdiction before registering.
• You must not be a current or former employee of slotmy, or an immediate family member of such an employee.
• You must not be subject to any self-exclusion agreement or cooling-off period currently in effect on your slotmy account or any affiliated platform.
• You must have the legal capacity to enter into binding agreements under applicable law.

slotmy reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory proof within a reasonable period may result in account suspension.

3. Account Registration & Verification

3.1 Single Account Policy

Each individual may hold only one registered slotmy account. The operation of multiple accounts by the same individual is strictly prohibited and constitutes a material breach of these Terms. slotmy uses technical and identity-verification measures to detect duplicate accounts. Where duplicate accounts are identified, slotmy reserves the right to close all associated accounts and forfeit any balances therein, including bonuses and pending withdrawals.

3.2 Accuracy of Registration Information

You are required to provide accurate, complete, and current information during the registration process. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and mobile number. You must update your account information promptly if any of these details change.

3.3 Know Your Customer (KYC) Verification

As part of slotmy's obligations under international gaming authority licensing requirements and applicable anti-money laundering regulations, all accounts are subject to Know Your Customer (KYC) verification. You may be required to submit one or more of the following documents:

• Government-issued photo identification (MyKad, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or official correspondence not older than 3 months)
• Proof of payment method ownership (where applicable)

slotmy reserves the right to suspend or restrict your account pending satisfactory completion of KYC verification. Withdrawals may be withheld until verification is complete.

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your slotmy login credentials, including your password and any two-factor authentication codes. You must notify slotmy immediately at [email protected] if you suspect that your account has been accessed without your authorisation. slotmy will not be liable for any loss arising from unauthorised account access resulting from your failure to keep your credentials secure.

4. Deposits & Withdrawals

4.1 Deposits

slotmy accepts deposits via the following payment methods: Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank. The minimum deposit amount is RM 30. Deposits are generally credited to your slotmy account balance immediately upon confirmation from the payment processor. slotmy does not accept cash deposits or third-party deposits made by persons other than the registered account holder.

4.2 Withdrawals

Withdrawals may only be made to a payment method registered in your name and previously used for a deposit on your slotmy account. The minimum withdrawal amount is RM 50. slotmy targets processing of withdrawal requests to Touch n Go eWallet and Boost within 15 minutes for fully KYC-verified accounts; however, processing times may vary and are not guaranteed. Bank transfer withdrawals may take up to one business day.

4.3 Withdrawal Restrictions

slotmy reserves the right to delay or withhold a withdrawal request in the following circumstances:

• KYC verification has not been completed or satisfactory documentation has not been provided.
• slotmy has reasonable grounds to suspect fraudulent activity, money laundering, or a breach of these Terms.
• Outstanding wagering requirements attached to a bonus claimed by the account holder have not been met.
• A chargeback, dispute, or payment reversal is pending in relation to the account.

4.4 Dormant Accounts

An account that has not been logged into for a continuous period of 12 months is considered dormant. slotmy may apply an administrative fee to dormant account balances after written notice has been provided to the registered email address. Details of the applicable fee schedule are available from our support team.

5. Bonuses & Promotions

All bonuses, free bets, free spins, cashback, and other promotional offers provided by slotmy are subject to the specific terms and conditions published in respect of each individual promotion, available on the slotmy Promo Bonus page. In the event of any conflict between the specific promotion terms and these general Terms, the specific promotion terms shall prevail.

5.1 General Bonus Conditions

• Bonuses are available to eligible registered account holders only. slotmy reserves the right to limit bonus eligibility at its discretion.
• Bonus funds and any winnings derived therefrom are subject to wagering requirements before they may be withdrawn. Wagering requirements are stated clearly in each promotion's specific terms.
• Only one welcome bonus may be claimed per player, per household, per IP address, and per device.
• slotmy reserves the right to amend, suspend, or withdraw any promotion at any time and without prior notice.
• Bonus abuse — including, but not limited to, the creation of multiple accounts to claim bonuses, collusion, or systematic exploitation of promotion terms — will result in the forfeiture of all bonuses and may result in permanent account closure.

6. Betting Rules

All bets placed on the slotmy platform are subject to the specific rules applicable to the relevant product category: Sportsbook, Casino, Slots, or Toto 4D. These product-specific rules are published within each respective section of the platform and form part of these Terms.

• Bets are only valid once confirmed and assigned a bet reference number by slotmy's system.
• slotmy reserves the right to void any bet placed at an erroneous price, including odds resulting from a technical error, data feed error, or human error.
• In the event of a dispute regarding the settlement of a bet, slotmy's records shall be the primary source of reference. In exceptional circumstances, slotmy may refer to data from the relevant sporting governing body or game provider.
• Bets placed after the commencement of an event — except for in-play bets explicitly offered as such — are void.
• Maximum bet limits apply to all products and may vary by market, event, and account status. slotmy reserves the right to impose individual account betting limits at its discretion.

7. Prohibited Conduct

The following conduct is strictly prohibited on the slotmy platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, closure, forfeiture of balances, and reporting to relevant authorities:

• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the platform in a manner not intended for human users.
• Engaging in arbitrage betting, match-fixing, or any form of bet manipulation intended to guarantee a profit through artificial means.
• Colluding with other players or third parties to gain an unfair advantage.
• Providing false, inaccurate, or misleading information during registration or at any subsequent stage.
• Attempting to launder money or conduct any transaction that constitutes or facilitates money laundering, fraud, or financing of illegal activities.
• Exploiting software bugs, glitches, or vulnerabilities for financial gain. Any such gains will be void and reversed.
• Using VPN, proxy services, or other IP-masking tools to circumvent geographic restrictions or security measures.
• Registering or operating an account on behalf of a third party without that person's knowledge and consent.

8. Intellectual Property

All content on the slotmy platform, including but not limited to software, text, graphics, logos, game titles, audio, video, and the overall design and layout of the website, is the intellectual property of slotmy or its licensed content providers and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, adapt, or create derivative works from any slotmy content without the prior written consent of slotmy.

9. Limitation of Liability

To the maximum extent permitted by applicable law, slotmy's aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you in the 12 months preceding the event giving rise to the claim.

slotmy shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of goodwill, whether arising in contract, tort, or otherwise, even if slotmy has been advised of the possibility of such damages.

slotmy does not warrant that the platform will be uninterrupted, error-free, or free from technical disruptions. Scheduled and unscheduled maintenance, third-party network failures, and force majeure events may affect platform availability.

10. Responsible Gaming

slotmy is committed to promoting responsible gambling practices in accordance with its international gaming authority licensing obligations. slotmy provides the following responsible gaming tools, all accessible from your account dashboard after slotmy login:

• Deposit Limits — Set daily, weekly, or monthly maximum deposit amounts.
• Loss Limits — Define a maximum amount you are comfortable losing over a set period.
• Session Time Limits — Receive alerts and automatic logouts after a defined playing period.
• Self-Exclusion — Voluntarily exclude yourself from the platform for periods of 30 days, 90 days, 12 months, or permanently. During a self-exclusion period, your account will be disabled and you will not receive marketing communications from slotmy.
• Reality Checks — Pop-up notifications during active sessions reminding you of the time elapsed.

The slotmy platform is strictly for players aged 21 and above. If you are concerned about your gambling behaviour or that of someone you know, please visit our Responsible Gaming page for resources and support contacts.

11. Suspension & Termination

slotmy reserves the right to suspend, restrict, or permanently close your account, with or without prior notice, in any of the following circumstances:

• You have breached any provision of these Terms.
• slotmy has reasonable grounds to suspect fraud, money laundering, or other illegal activity.
• You have failed to complete KYC verification within a reasonable period.
• A regulatory requirement or court order requires slotmy to do so.
• Continued operation of your account would expose slotmy to legal, regulatory, or reputational risk.

Upon termination of your account for breach of these Terms, any balance in your account may be forfeited. Where an account is closed for non-breach reasons (e.g., your voluntary closure request), any verified balance will be returned to you via your registered payment method after completion of any outstanding withdrawal requirements.

12. Amendments to These Terms

slotmy reserves the right to amend these Terms at any time. Material amendments will be communicated to registered account holders via the email address on record at least 14 days prior to the effective date of the change, except where changes are required urgently to comply with a regulatory requirement, in which case shorter notice may be given.

The current version of these Terms will always be available on this page with the "Last updated" date clearly stated. Your continued use of the slotmy platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must close your account before the effective date.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable gaming authority regulations and the laws of the jurisdiction in which slotmy holds its operating licence. In the event of any dispute arising out of or in connection with these Terms or your use of the platform, the parties agree to attempt resolution through slotmy's internal complaints procedure in the first instance.

slotmy's complaints procedure requires that disputes be submitted in writing to [email protected] with full supporting documentation. slotmy will acknowledge receipt within 48 hours and aim to resolve the complaint within 14 calendar days. If a complaint cannot be resolved through internal procedures, it may be escalated to the relevant licensing authority's dispute resolution body.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your slotmy account, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your account dashboard after slotmy login

When contacting slotmy regarding a dispute or complaint, please include your registered username, a detailed description of the issue, and any supporting documentation. This will assist us in responding to your enquiry as efficiently as possible.